coe-staff: College of Education IT Support

[Ken Loge]

Hi,

As we face unique challenges in the upcoming weeks we will all be making unprecedented use of technology resources. Throughout this process, technology assistance will continue to be available in the College of Education, as well as centrally. The Learning Commons help desk will be open as much as we are able to staff it during regular business hours (8:00 AM – 5:00 PM Monday – Friday). Beyond that coverage, you can also request help centrally for general support questions (please see information below). For technology support questions specific to the College of Education, please request help from COE IT staff.

We hope the following listing of services and resources will help answer common technology support questions.

Wishing you healthy days ahead!

Ken

Ken Loge
Technology Services
College of Education


Requesting COE IT Help

For the best response time and service during regular business hours (8:00 AM – 5:00 PM Monday – Friday), please submit requests for COE IT support through the online intake form here:

https://coehelp.uoregon.edu

The above address also provides a number of online help documents. You can search through available support topics using the search (magnifying glass) tool in the upper right area of the window.

Requesting Help from the Technology Service Desk

The Technology Service Desk is open 6:00 a.m. to 2:00 a.m. Pacific Time every day. Call 541-346-HELP (4357), or chat at https://livehelp.uoregon.edu/. The Service Desk provides technology help to current students, faculty, and staff at the University of Oregon.

Cisco VPN

You can download the Cisco VPN client here:

https://vpn.uoregon.edu

The connection address for the VPN is:

uovpn.uoregon.edu

Once you click the “Connect” button you will be prompted for your UO Duck ID (first part of your UO email address before the @) and password.

A help document is available here:

https://coehelp.uoregon.edu/how-to-guides/vpn-access-with-cisco-anyconnect/

COE Drives

Here is information about connecting to COE File shares.

Windows
https://coehelp.uoregon.edu/file-server/how-to-map-a-network-drive-in-windows-7-or-later/

macOS
https://coehelp.uoregon.edu/file-server/how-to-map-a-network-drive-in-mac-osx/

UOMail

You can use any web browser to connect to your UO email account from this address:

https://uomail.uoregon.edu

Office 365

You can log in to your UO Office 365 account here:

https://office.uoregon.edu

Once logged in, you can click the “Install Office” button, then click “Office 365 apps” to download Office to any computer you are using, including a personal computer. Note that you will need to use your full UO email address and Duck ID password to sign in and activate Office 365.

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Acrobat Software

As a UO employee you can have Adobe Acrobat installed and activated on up to two computers, including a personal device. If you try to run Acrobat on more than two computers you will need to sign out one of the machines to free up a license. You can obtain Adobe software here:

https://adobe.com

You will need to use your full UO email address and Duck ID password to sign in. We have a help page about Adobe software activation here:

https://coehelp.uoregon.edu/how-to-guides/signing-in-to-adobe-creative-cloud/


Zoom Software

Provided you have a Zoom account, you can log in to https://zoom.us/  to  schedule, join, or host a meeting. The password you use for your Zoom Pro account is not connected in any way to your UO Duck ID password, so you can choose whatever unique password you like
Zoom has a video library section that shows the main features of Zoom and how-to guides in short video segments here:
https://support.zoom.us/hc/en-us/articles/206618765-Zoom-Video-Tutorials
More detailed links describing how to use Zoom are here:
https://support.zoom.us/hc/en-us


McAfee Anti-Virus Software

You can obtain anti-virus software through this link:

https://software.uoregon.edu/

Click the link that says “McAfee Endpoint Security”, then install the software after the package is downloaded.


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