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Greetings everyone!</div>
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I know we are in a national holding pattern with the election stress still lingering over all of us. Keep breathing!!</div>
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During my visit with SALA on Monday some of you requested that I send around again the description of best-practices for problem-solving within our training program. This is also in everyone's Handbook- a little updated each year, but the content and processes
are the same. Please review your handbooks for any further information about representation, communication, and problem-solving.</div>
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For new faculty, I hope this is helpful as well.</div>
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Feedback welcome!</div>
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Stay well and keep sending each other air-hugs!!</div>
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Benedict</div>
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<b><i><span style="font-family: "Times New Roman", serif; font-size: 14pt;">Effective Problem Solving</span><span style="mso-bidi-font-size:11.0pt;font-family:"Times New Roman",serif"><o:p><span style="font-size: 14pt;"> </span></o:p></span></i></b></p>
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<span style="font-size: 14pt; font-family: "Times New Roman", serif;">Students may encounter concerning or problematic interpersonal situations during their graduate study. For example, students may become concerned about a peer’s well-being and competence,
experience difficulties with their advisors, or be the target of discrimination from a peer, supervisor, or faculty member. There are numerous actions students may take to address such concerns and problems.</span><span style="font-size:10.0pt;font-family:"Times New Roman",serif"><span style="font-size: 14pt;">
</span><o:p><span style="font-size: 14pt;"> </span></o:p></span></p>
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<span style="font-size: 14pt; font-family: "Times New Roman", serif;">Most problems encountered by students can be adequately addressed through interactions with faculty, staff or supervisors.</span><span style="font-size:10.0pt;font-family:"Times New Roman",serif"><span style="font-size: 14pt;">
</span></span><span style="font-size: 14pt; font-family: "Times New Roman", serif;">Students are expected to pursue the following options prior to engaging in any kind of formal grievance proceedings outlined in the next section:</span><span style="font-size:10.0pt;font-family:"Times New Roman",serif"><o:p><span style="font-size: 14pt;"> </span></o:p></span></p>
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<li><span style="font-size: 14pt; font-family: "Times New Roman", serif;">Talk with the individual(s) causing the problem or with whom you have a concern. This is
</span><span style="font-size: 14pt; font-family: "Times New Roman", serif;"><b>always</b></span><span style="font-size: 14pt; font-family: "Times New Roman", serif;"> the first course of action; feeling “uncomfortable” or “nervous” does not absolve you of
this professional responsibility. You might seek support from your advisor and/or other faculty members as you prepare to do this. If this does not resolve your concern, then:</span><span style="font-size:10.0pt;mso-bidi-font-size:11.0pt;font-family:"Times New Roman",serif"><o:p><span style="font-size: 14pt;"> </span></o:p></span></li><li><span style="font-size: 14pt; font-family: "Times New Roman", serif;">Talk with the individual’s advisor or direct supervisor about your experiences and concerns.</span><span style="font-size:10.0pt;mso-bidi-font-size:11.0pt;font-family:"Times New Roman",serif"><span style="font-size: 14pt;">
</span></span><span style="font-size: 14pt; font-family: "Times New Roman", serif;">For example:</span><span style="font-size:10.0pt;mso-bidi-font-size:11.0pt;font-family:"Times New Roman",serif"><o:p><span style="font-size: 14pt;"> </span></o:p></span></li></ul>
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<li><span style="font-size: 14pt; font-family: "Times New Roman", serif;">If you have a concern about a peer, and you believe that your direct conversation did not end in a satisfactory manner, talk with his/her direct clinical supervisor, advisor, or the Program
director to seek consultation on what to do.</span><span style="font-size:10.0pt;mso-bidi-font-size:11.0pt;font-family:"Times New Roman",serif"><o:p><span style="font-size: 14pt;"> </span></o:p></span></li><li><span style="font-size: 14pt; font-family: "Times New Roman", serif;">If you have a concern about a faculty member and you believe that your direct conversation about the concern with that faculty member did not end in a satisfactory manner, you should
consult with your advisor or your program’s Program Director about your concerns.</span><span style="font-size:10.0pt;mso-bidi-font-size:11.0pt;font-family:"Times New Roman",serif"><o:p><span style="font-size: 14pt;"> </span></o:p></span></li><li><span style="font-size: 14pt; font-family: "Times New Roman", serif;">If you have a concern with your Program Director that you have already tried to address directly with the Program Director and believe it did not end in a satisfactory manner, you would
consult with your advisor, and/or the Department Head of Counseling Psychology and Human Services.</span><span style="font-size:10.0pt;mso-bidi-font-size:11.0pt;font-family:"Times New Roman",serif"><o:p><span style="font-size: 14pt;"> </span></o:p></span></li><li><span style="font-size: 14pt; font-family: "Times New Roman", serif;">If you have a concern with the Department Head that you have already tried to address directly with the Department Head and believe it did not end in a satisfactory manner, talk with
another faculty member, your advisor, and/or with the Associate Dean for Academic Affairs in the College of Education to ask for advice on the best way to resolve a concern you have.</span><span style="font-size:10.0pt;mso-bidi-font-size:11.0pt;font-family:"Times New Roman",serif"><o:p><span style="font-size: 14pt;"> </span></o:p></span></li></ul>
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<li><span style="font-size: 14pt; font-family: "Times New Roman", serif;">If all of the above are not successful, you have the option of requesting advice from an Ombuds-person, which can be an informal, non-recorded request for advice. Similarly you may decide
to request an informal mediation through an available campus mediation program, that is
</span><span style="font-size: 14pt; font-family: "Times New Roman", serif;"><b>different than a formal mediation</b></span><span style="font-size: 14pt; font-family: "Times New Roman", serif;">, below. Consult with the Graduate School and, if GE related, through
the GTFF Union to assist in resolving a concern in this way.</span><span style="font-size:10.0pt;mso-bidi-font-size:11.0pt;font-family:"Times New Roman",serif"><o:p><span style="font-size: 14pt;"> </span></o:p></span></li><li><span style="font-size: 14pt; font-family: "Times New Roman", serif;">Use the process established within the academic unit within which the complaint arose.</span><span style="font-size:10.0pt;mso-bidi-font-size:11.0pt;font-family:"Times New Roman",serif"><o:p><span style="font-size: 14pt;"> </span></o:p></span></li><li><span style="font-size: 14pt; font-family: "Times New Roman", serif;">Always refrain from gossip or other unprofessional conversations about your concerns.
</span><span style="font-size:10.0pt;mso-bidi-font-size:11.0pt;font-family:"Times New Roman",serif"><o:p><span style="font-size: 14pt;"> </span></o:p></span></li></ul>
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<b><i><span style="font-family: "Times New Roman", serif; font-size: 14pt;">Student Grievance</span><span style="mso-bidi-font-size:11.0pt;font-family:"Times New Roman",serif"><o:p><span style="font-size: 14pt;"> </span></o:p></span></i></b></p>
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<span style="font-size: 14pt; font-family: "Times New Roman", serif;">On occasion, we recognize that students may feel the need for further action or more formal action. Students are encouraged to seek a third party to act as a formal mediator. The Program
and College of Education also recognize the right of students to seek remedy for grievances.</span><span style="font-size:10.0pt;font-family:"Times New Roman",serif"><span style="font-size: 14pt;">
</span></span><span style="font-size: 14pt; font-family: "Times New Roman", serif;">A student grievance is described as any disagreement concerning a course, a course of study, grades, comprehensive examination, thesis, dissertation defense, GE employment,
or other matter substantively affecting a student's relationship to the College of Education.</span><span style="font-size:10.0pt;font-family:"Times New Roman",serif"><span style="font-size: 14pt;">
</span><o:p><span style="font-size: 14pt;"> </span></o:p></span></p>
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<span style="font-size: 14pt; font-family: "Times New Roman", serif;">A full description of the COE Student Grievance Procedures is available at:</span><span style="font-size:10.0pt;font-family:"Times New Roman",serif"><o:p><span style="font-size: 14pt;"> </span></o:p></span></p>
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<b><i><span style="font-size: 14pt; font-family: "Times New Roman", serif;">COE Student Grievance Procedures:</span></i></b><span style="font-size: 14pt; font-family: "Times New Roman", serif;"> See COE
</span><span style="font-size: 14pt; font-family: "Times New Roman", serif;"><strong style="font-family:"Times New Roman", serif">Policies and Procedures A10</strong></span><span style="font-size: 14pt; font-family: "Times New Roman", serif;">.</span><span style="font-size:10.0pt;font-family:"Times New Roman",serif"><u><o:p><span style="font-size: 14pt;"> </span></o:p></u></span></p>
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<span style="font-size: 14pt; font-family: "Times New Roman", serif;">A full description of the Oregon University System Grievance Procedures is available at:</span><span style="font-size:10.0pt;font-family:"Times New Roman",serif"><o:p><span style="font-size: 14pt;"> </span></o:p></span></p>
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<b><i><span style="font-size: 14pt; font-family: "Times New Roman", serif;">OUS/University of Oregon, Division 3 Student Grievance Procedures:</span></i></b><i><span style="font-size: 14pt; font-family: "Times New Roman", serif;">
</span></i><a href="http://arcweb.sos.state.or.us/pages/rules/oars_500/oar_571/571_003.html"><span style="font-size: 14pt; font-family: "Times New Roman", serif;">http://arcweb.sos.state.or.us/pages/rules/oars_500/oar_571/571_003.html</span></a><span style="font-size:10.0pt;font-family:"Times New Roman",serif"><o:p><span style="font-size: 14pt;"> </span></o:p></span></p>
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<b><span style="font-size: 14pt; font-family: "Arial Rounded MT Bold", sans-serif;">ENGAGEMENT and FEEDBACK
</span><span style="font-size:10.0pt;font-family:"Arial Rounded MT Bold",sans-serif"><o:p><span style="font-size: 14pt;"> </span></o:p></span></b></p>
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<span style="font-size: 14pt; font-family: "Times New Roman", serif;">Using the mechanisms available to you for providing regular feedback about your experiences in the program is an important responsibility and an essential aspect of professionalism. We expect
that students will provide feedback on an ongoing basis in the context of doctoral seminars, meetings with your advisor and/or program director, supervisors, and instructors, and via student representatives to faculty meetings. CPSY students select a first
year and a second-year-or-beyond student representative who attend all counseling psychology faculty meetings during non-executive sessions. The Student Advocacy and Leadership Association (SALA) may also serve as a forum for generating feedback, suggestions,
and engaging in problem solving along with its other student-designated functions (e.g., mentoring, mutual support, networking, etc.). Course evaluations and periodic surveys offer additional and very important opportunities for you to provide constructive
feedback and suggestions for program improvement. We strongly encourage the provision of course feedback early in the term so that problems can be addressed as they emerge. We expect all feedback to be offered in a respectful and constructive manner.
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<div class="PlainText">__________________________________________________________<br>
Benedict T. McWhirter, Ph.D.<br>
Professor, Counseling Psychology and Prevention Science<br>
Program Director, Counseling Psychology Program<br>
College of Education<br>
University of Oregon<br>
Eugene, OR 97403-5251<br>
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benmcw@uoregon.edu<br>
541-346-2410<br>
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