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<p class="MsoNormal"><i><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Sent on behalf of Chris Krabiel<o:p></o:p></span></i></p>
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<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif">Today, the College of Education will begin to get IT support from User Support Services (USS) as part of the university’s Transform IT project. Some of the former College of Education IT staff
members are part of this new team along with other IT professionals from across the university. Apart from new ways to request help, you should not notice any changes to service.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif">There are now four ways to get help with an IT question or issue:<o:p></o:p></span></p>
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<p class="MsoNormal" align="right" style="text-align:right"><span style="font-family:"Calibri",sans-serif;color:black">Telephone:<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black">call 541-346-7616 (extension 6-7616)<o:p></o:p></span></p>
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<p class="MsoNormal" align="right" style="text-align:right"><span style="font-family:"Calibri",sans-serif;color:black">Self-help articles:<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black">go to
</span><a href="https://service.uoregon.edu/"><span style="font-family:"Calibri",sans-serif">service.uoregon.edu</span></a><span style="font-family:"Calibri",sans-serif;color:black"> and click
</span><a href="https://service.uoregon.edu/TDClient/2030/Portal/KB/"><i><span style="font-family:"Calibri",sans-serif;color:windowtext;text-decoration:none">Knowledge base</span></i></a><span style="font-family:"Calibri",sans-serif;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" align="right" style="text-align:right"><span style="font-family:"Calibri",sans-serif;color:black">Help request:<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black">go to
</span><span style="color:black"><a href="https://service.uoregon.edu/"><span style="font-family:"Calibri",sans-serif">service.uoregon.edu</span></a></span><span style="font-family:"Calibri",sans-serif;color:black">
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<p class="MsoNormal" align="right" style="text-align:right"><span style="font-family:"Calibri",sans-serif;color:black">In person help:<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif">HEDCO Learning Commons<span style="color:black"><o:p></o:p></span></span></p>
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<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif">To help you find what you need in the service portal, we’ve created a
<span style="color:black">list of </span></span><a href="https://coehelp.uoregon.edu/"><span style="font-family:"Calibri",sans-serif">commonly-requested IT services</span></a><span style="font-family:"Calibri",sans-serif;color:black"> that have been developed
specifically for you and your colleagues in College of Education. This page includes links to common help topics, knowledge base articles, and tips on how to use the service portal.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-family:"Calibri",sans-serif">Today marks a shift away from taking new help requests via email. Email is still supported to communicate with IT staff once you have an open help request, but
each new help request will begin with a phone call, service portal ticket or conversation.<o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-family:"Calibri",sans-serif">What’s not changing?</span></b><span style="font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif">Ken Loge is a part of the User Support Services team supporting College of Education, so you’ll continue to get friendly, responsive and dedicated IT staff who will provide help, advice and
technology purchasing and replacement. <o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-family:"Calibri",sans-serif"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif">The phone number for College of Education employees in Eugene to call—541-346-7616—will not change.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-family:"Calibri",sans-serif">Questions about User Support Services?<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif">Ask questions about User Support Services during a
<b>Zoom drop-in question and answer session</b> on <b>Wednesday,</b> <b>August 26 from 3pm to 4pm</b> at
</span><a href="https://uoregon.zoom.us/j/95067682017"><b><span style="font-family:"Calibri",sans-serif">https://uoregon.zoom.us/j/95067682017</span></b></a><b><span style="font-family:"Calibri",sans-serif">.<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-family:"Calibri",sans-serif;color:black">About User Support Services<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif">USS aims to <span style="color:#172B4D">
create a consistent customer-focused support experience, ensure a secure IT environment, and provide resources that empower students, faculty, and staff to achieve their diverse goals
</span><span style="color:black">while improving the efficiency of IT support. This work is especially important now given the fiscal uncertainties created by COVID-19. See
</span></span><a href="https://around.uoregon.edu/content/transform-it-plan-campus-tech-support-now-available"><span style="font-family:"Calibri",sans-serif">Transform IT plan for campus tech support now available</span></a><span style="font-family:"Calibri",sans-serif;color:black">
and the </span><a href="https://transformit.uoregon.edu/"><span style="font-family:"Calibri",sans-serif">Transform IT website</span></a><span style="font-family:"Calibri",sans-serif;color:black"> for more information about the User Support Services implementation
project. <o:p></o:p></span></p>
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